AI-Powered Smart Infrastructure

iSMaRT Intelligent Street Light Monitoring & Real-time Tracking

AI-driven platform managing 1,00,000+ street lights across Thiruvananthapuram Municipal Corporation – with predictive fault detection, automated complaint routing, and real-time CCMS analytics.

Real-time CCMS IoT Sensors WhatsApp Bot QR System
AI System Dashboard
Processing
Total Lights
Active / ON
Streetlights OFF
Loading recent activity…
Uptime
Case Resolution
LED Adoption
Powering Thiruvananthapuram Municipal Corporation
KRFB
Smart City Trivandrum
Tourism Department
Thiruvananthapuram Corporation
Citizen Services

How Can We Help You?

Quick and easy ways to report issues, track complaints, or request new installations across all 101 wards.

Track & Monitor

Check Complaint Status

Track your complaint in real-time through every stage – from registration to resolution.

1
Enter docket or mobile number
2
View live progress timeline
3
Rate your experience
Case lookup Mobile lookup
New Installation

Request New Street Light

Request a new street light in a dark or unsafe area. Geo-tagged submissions with photo evidence.

1
Select ward & location
2
Upload photo & pin location
3
Submit & get reference ID
Geo-tagged Photo upload
Live Dashboard

Street Light Overview

Real-time infrastructure data and monitoring across Thiruvananthapuram Corporation.

0
Total Street Lights
0
Active / ON
1%
0
Light OFF
99%
0
Faulty
7PM – 6AM
MWh
Energy Consumed
kW live
V
Avg Grid Voltage
Live
Infrastructure Breakdown
LED_Updated0
LED_Updated2220

By Department
KRFB
0
Smart City
0
Tourism Dept.
0
Thiruvananthapuram Corporation
0
CCMS Monitoring
0
CCMS ON
0
CCMS OFF
Active Faults
Power Failure0
Low Voltage0
CCMS Off0
No Signal0
Interactive Map

Street Light Map

Explore the city-wide network of street lights across all 101 wards of Thiruvananthapuram.

Assets & Analytics

Asset Registry & Performance

Comprehensive inventory and complaint resolution metrics across the corporation.

Asset Registry
0 total assets
LED_Updated0
LED_Updated2220

Infrastructure
CCMS Units
0
Street Lights
0
QR Tagged
0
Resolution Rate
26%
Resolved
3.2/5
Satisfaction
2.8d
Avg. Days
Complaints
This month
0
Total Received
0
Resolved
Status Breakdown
Resolved & Closed0
In Progress0
Pending0
Complaint Channels

How Complaints Reach Us

12 integrated channels feed into the central iSMaRT system.

WhatsApp
0
Help Desk
0
Web Portal
0
Mobile App
0
CCMS Auto
0
Email
0
iSMaRT
Complaint Hub
0
QR Scan
0
Walk-In
0
Councillors
0
Social Media
0
Field Survey
0
Media
0
Process Flow

Complaint Resolution Workflow

From citizen report to verified resolution in 7 structured steps.

STEP 01
Complaint Received
App / Web / WhatsApp / Helpdesk
STEP 02
Help Desk Verification
Corporation Help Desk Team
STEP 03
Assigned to O&M Agency
Pamidi / AR Constructions / Alpha
ICE Monitors
STEP 04
Assigned to KSEB
If power supply / feeder issue
STEP 05
Repair Completed
O&M Agency Technician
ICE Verifies
STEP 06
Final Help Desk Feedback
Corporation Help Desk Team
ICE Oversees
STEP 07
Citizen Rating
Citizen / Auto SMS
ICE Oversight The Independent Chartered Agency monitors O&M agency response (Step 3), verifies repair completion (Step 5), and oversees the final resolution feedback (Step 6) — ensuring transparent, impartial project governance.
Target ResolutionWithin 24–48 hours
SMS UpdatesAt every stage change
CCMS VerifiedAuto fault cross-check
Help Desk 24×794470 60134
Need to Report a Problem?

Street Light Not Working?
We're Here to Help – 24×7

Our 3-shift 24×7 Help Desk ensures round-the-clock support. Report any street light issue and get it resolved within 24–48 hours.

24/7
Availability
30
Line Call Connectivity
2.4d
Avg. Resolution
4.2/5
Satisfaction
24×7 Help Desk
  • Complaint registration & tracking
  • Emergency outage reports
  • Agency coordination
  • Citizen feedback collection
Call Now
WhatsApp Chatbot
1 Send pole number
2 Share photo + location
3 Get docket number instantly
4 Track status via chat
Open WhatsApp
Other Channels
KSMART Portal
State government portal
Smart Trivandrum App
Available on Android & iOS
Walk-In
Corporation Office, Palayam
Smart Poles

Scan. Report. Done.

Each street light pole has a unique QR code

How QR Reporting Works

Scan the QR CodeUse your phone camera on the QR sticker on the pole
Auto-detect LocationSystem automatically identifies the pole, ward, and location
Quick Complaint FormPre-filled details – just describe the issue and submit
Instant TrackingGet complaint ID via SMS and track resolution in real-time
Asset InformationView pole details, wattage, type, installation date, and maintenance history
O&M Partners — PPP Model

Operation & Maintenance Agencies

Under a Public-Private Partnership (PPP) model, three designated O&M agencies are responsible for the operation, maintenance, and upkeep of street lights across all 101 wards of Thiruvananthapuram Corporation.

Alfa Electronics
ALFA
AR Constructions
AR
etech
ETECH
Pamidi Projects
PK
Energy & LED Conversion

LED Conversion Impact

Massive energy savings through systematic replacement of conventional lights with smart LED technology.

BEFORE
100
Watts
Tube / Sodium Vapor
No CCMS No Dimming High Energy
44%Less Energy
AFTER
35
Watts
Smart LED with CCMS
CCMS Controlled Auto Dimming 56% Saved
Savings Impact
56%
Annual Energy Reduction
₹6.7 Cr
Annual Savings
4,500t
CO₂ Reduced / Year
Conversion Progress
Energy Savings56%
LED Conversion100%
CO₂ Reduction56%
Independent Chartered Agency

Independent Chartered Agency

OTTOTRACTIONS operates independently to validate system performance, verify field data, and report directly to the Thiruvananthapuram Corporation.

BEE Accredited Energy Auditor
OTTOTRACTIONS
Accredited Energy Auditor – AEA-0033

OTTOTRACTIONS has been appointed by the Corporation for the Monitoring and Verification of the project titled "Implementation of Energy-Efficient LED Street Lights along with Centralized Control & Monitoring System (CCMS)" in Thiruvananthapuram Municipal Corporation.

BEE Accredited Energy Auditor (Government of India)
Independent of all project contractors & agencies
Mandated by the Corporation for third-party oversight
View Auditor Profile

Independent Oversight Mandate

Field Verification

Physical inspection of street lights across wards

CCMS System Monitoring

Real-time data validation and anomaly detection

Project Performance Report

Monthly & quarterly energy consumption reports

Performance Monitoring

SLA compliance and project KPI tracking

About the Project

About iSMaRT

intelligent Streetlight Monitoring & Real-time Tracking – Thiruvananthapuram Corporation's flagship project initiative.

The Initiative

The Energy Efficient Street Light System is a major smart-city initiative by Thiruvananthapuram Corporation aimed at improving public lighting quality while reducing energy consumption and operational costs.

By integrating 90,433 LED streetlights with CCMS technology, the system allows real-time monitoring, remote control, automated reporting, and better coordination among operation and maintenance agencies. The iSMaRT platform also strengthens citizen engagement by enabling complaints and service requests through multiple channels.

0
Street Lights
Wards
45%
Energy Saved
24/7
Monitoring
Key Highlights
90,433 streetlights monitored across the city
101 wards with complete coverage
Around 45% energy saving through LED conversion
24/7 CCMS-based real-time monitoring
QR code for all poles
12 channels for citizen complaint registration
Managed through designated operation and maintenance agencies