AI-Powered Smart Infrastructure

iSMaRT Intelligent Street Light Monitoring & Real-time Tracking

AI-driven platform managing 52,480+ street lights across Thiruvananthapuram – with predictive fault detection, automated complaint routing, and real-time CCMS analytics.

AI Fault Detection Real-time CCMS IoT Sensors WhatsApp Bot QR System
AI System Dashboard
Processing
0
Total Lights
0
Active / ON
0
AI Faults Detected
Fault resolved at Ward 12 – LED #TVM-W12-4821 2m ago
AI detected anomaly – Ward 8, Pole #3247 5m ago
Complaint auto-routed to AR Construction 8m ago
CCMS verified – 0 nodes online 12m ago
0%
Uptime
35%
Energy Saved
85%
AI Accuracy
Powering Smart City Infrastructure
KRFB
Smart City Trivandrum
Tourism Department
TVM Corporation
Citizen Services

How Can We Help You?

Quick and easy ways to report issues, track complaints, or request new installations across all 100 wards.

Track & Monitor

Check Complaint Status

Track your complaint in real-time through every stage – from registration to resolution.

1
Enter docket or mobile number
2
View live progress timeline
3
Rate your experience
Docket lookup Mobile lookup
New Installation

Request New Street Light

Request a new street light in a dark or unsafe area. Geo-tagged submissions with photo evidence.

1
Select ward & location
2
Upload photo & pin location
3
Submit & get reference ID
Geo-tagged Photo upload
Live Dashboard

Street Light Overview

Real-time infrastructure data and monitoring across Thiruvananthapuram Corporation.

0
Total Street Lights
0
Active / ON
95%
0
Faulty / OFF
5%
1,842kW
Energy Consumed
35%
Energy Saved
YoY
Infrastructure Breakdown
LED Lights0
High Mast0
Sodium Vapor0

By Department
KRFB
0
Smart City
0
Tourism Dept.
0
TVM Corporation
0
System Performance
0%
Uptime
85%
Resolved
73%
LED Adoption
CCMS Monitoring
0
Online
0
Offline
Active Faults
Power Failure0
Low Voltage0
Comm. Error0
No Signal0
Interactive Map

Street Light Map

Explore the city-wide network of street lights across all 100 wards of Thiruvananthapuram.

Assets & Analytics

Asset Registry & Performance

Comprehensive inventory and complaint resolution metrics across the corporation.

Asset Registry
0 total assets
LED Street Lights0
Sodium Vapor / Conventional0
High Mast Lights0

Infrastructure
CCMS Units
0
Poles Replaced
0
QR Tagged
0
Resolution Rate
85%
Resolved
4.2/5
Satisfaction
2.4d
Avg. Days
Complaints
This month
0
Total Received
0
Resolved
Status Breakdown
Resolved & Closed0
In Progress0
Pending0
Complaint Channels

How Complaints Reach Us

12 integrated channels feed into the central iSMaRT system.

WhatsApp
0
Help Desk
0
Web Portal
0
Mobile App
0
CCMS Auto
0
Email
0
iSMaRT
Complaint Hub
0
QR Scan
0
Walk-In
0
Councillors
0
Social Media
0
Field Survey
0
Media
0
Process Flow

Complaint Resolution Workflow

From citizen report to verified resolution in 7 structured steps.

STEP 01
Complaint Received
App / Web / WhatsApp / Helpdesk
STEP 02
Help Desk Verification
Corporation Help Desk Team
STEP 03
Assigned to O&M Agency
Pamidhi / AR Construction / Alpha
STEP 04
Assigned to KSEB
If power supply / feeder issue
STEP 05
Repair Completed
O&M Agency Technician
STEP 06
Final Help Desk Feedback
Corporation Help Desk Team
STEP 07
Citizen Rating
Citizen / Auto SMS
Target ResolutionWithin 24–48 hours
SMS UpdatesAt every stage change
CCMS VerifiedAuto fault cross-check
Help Desk 24×794470 60134
Need to Report a Problem?

Street Light Not Working?
We're Here to Help – 24×7

Our dedicated 5-member help desk team provides round-the-clock support. Report any street light issue and get it resolved within 24–48 hours.

24/7
Availability
5
Team Members
2.4d
Avg. Resolution
4.2/5
Satisfaction
24×7 Help Desk
  • Complaint registration & tracking
  • Emergency outage reports
  • Agency coordination
  • Citizen feedback collection
Call Now
WhatsApp Chatbot
1 Send pole number
2 Share photo + location
3 Get docket number instantly
4 Track status via chat
Open WhatsApp
Other Channels
KSMART Portal
State government portal
Smart Trivandrum App
Available on Android & iOS
Walk-In
Corporation Office, Palayam
Smart Poles

Scan. Report. Done.

Each street light pole has a unique QR code

How QR Reporting Works

Scan the QR CodeUse your phone camera on the QR sticker on the pole
Auto-detect LocationSystem automatically identifies the pole, ward, and location
Quick Complaint FormPre-filled details – just describe the issue and submit
Instant TrackingGet complaint ID via SMS and track resolution in real-time
Asset InformationView pole details, wattage, type, installation date, and maintenance history
Maintenance Partners

Maintenance Agencies

Three dedicated agencies maintain street lights across Thiruvananthapuram Corporation limits.

Pamidhi
Kazhakkottam Electrical Division
Ward 1–25
AR Construction
Trivandrum Central Division
Ward 26–65
Alpha Electronics
Neyyattinkara Division
Ward 66–100
About the Project

About iSMaRT

intelligent Streetlight Monitoring & Real-time Tracking – Thiruvananthapuram Corporation's flagship smart city initiative.

The Initiative

The Energy Efficient Street Light System is a flagship Smart City initiative by Thiruvananthapuram Corporation, replacing conventional lights with LED across all 100 wards with CCMS integration for real-time monitoring and remote control.

The iSMaRT platform unifies IoT infrastructure, multi-channel complaint management, and energy analytics – serving 52,480+ street lights with 24/7 monitoring.

0
Street Lights
100
Wards
35%
Energy Saved
24/7
Monitoring
Key Highlights
52,480+ street lights managed across the city
100 wards with complete coverage
35% energy savings achieved through LED conversion
24/7 CCMS real-time monitoring active
QR code system on all 52,480 poles
12 channels for citizen complaint registration
3 O&M agencies – Pamidhi, AR Construction, Alpha Electronics